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Refund Policy

Our commitment to your satisfaction

14-Day Guarantee

Money-back guarantee on most digital products

Fast Processing

Refunds processed within 5-7 business days

Dedicated Support

Our team is here to help resolve issues

Eligibility for Refunds

You may request a refund within 14 days of your purchase if:
  • The product is significantly different from its description
  • The product is defective or does not function as advertised
  • You did not receive the product after purchase
  • The product is incompatible despite meeting stated requirements
  • You experienced technical issues preventing product use

The following items are generally not eligible for refunds:
  • Services already rendered: SaaS subscriptions after the first billing cycle
  • Customized products: Items specifically customized for you
  • License keys: Already activated or used license keys
  • Bundled products: Individual items from multi-product bundles
  • Clearance items: Products marked as final sale
  • Gift cards: Digital gift cards and store credit

How to Request a Refund

  1. Contact Support: Email us at support@djangozen.com or submit a request through our Support Center
  2. Provide Information: Include your order number, product name, and reason for the refund request
  3. Review Process: Our team will review your request within 2-3 business days
  4. Receive Refund: If approved, refunds are processed within 5-7 business days to your original payment method

Once your refund is approved:
  • Processing: 2-3 business days for approval
  • Credit/Debit Cards: 5-10 business days to appear on your statement
  • PayPal: 3-5 business days
  • Other Methods: Varies by payment processor (typically 7-14 days)

Partial Refunds & Exchanges

In some cases, we may offer partial refunds:
  • Products with minor issues that don't affect core functionality
  • Products that were partially used before discovering an issue
  • Bundle purchases where only some items are defective
Partial refund amounts are determined on a case-by-case basis.

For digital products, we don't typically offer exchanges. However, if you received the wrong product or an outdated version:
  • We'll provide the correct product immediately
  • You'll receive access to the latest version
  • No refund necessary - we'll fix the issue

Subscriptions & Chargebacks

For SaaS and subscription-based products:
  • Monthly Plans: Cancel anytime; access continues until the end of the current billing period
  • Annual Plans: Pro-rated refunds available within the first 30 days
  • Free Trials: Cancel before trial ends to avoid charges
Visit your Account Settings to manage subscriptions.

Important: Please contact us before initiating a chargeback.

Chargebacks can result in account suspension and prevent future purchases. We're committed to resolving issues fairly and promptly when you work directly with us.

Questions About Refunds?

Our support team is here to help with any refund-related questions.

Contact Support View FAQ